Journal of Quality Assurance in Hospitality & Tourism
Journal of Quality Assurance in Hospitality & Tourism
Journal Title: Journal of Quality Assurance in Hospitality & Tourism
ISSN: 1528-008X
ISSN Online: 1528-0098
Publication Frequency: 4 issues per year
Impact Factor:
Five Year Impact Factor:
Source Normalized Impact per Paper (SNIP):
SCImago Journal Rank (SJR):
Cheif Editor:
Aim & Scope:

The Journal of Quality Assurance in Hospitality & Tourism serves as a medium to share and disseminate new research findings, theoretical development and superior practices in hospitality and tourism. The journal aims to publish cutting-edge, empirically and theoretically sound research articles on quality planning, development, management, marketing, evaluation, and adjustments within the field. Readers of the journal stay up-to-date on the latest theory development and research findings, ways to improve business practices, successful hospitality strategies, maintenance of profit requirements, and increasing market share in this complex and growing field.

Comprised of conceptual and methodological research papers, research notes, case studies, and review books and conferences the Journal of Quality Assurance in Hospitality & Tourism offers readers examples of real world practices and experiences that involve:

Organizational development and improvement Operational and efficiency issues Quality policy and strategy development and implementation Quality function deployment Quality experiences in hospitality industry Service quality improvement and customer satisfaction Managerial issues, such as employee empowerment & benefits, quality costs, & returns on investment The role and participation of private and public sectors, including residents International, national, and regional tourism; tourism destination sites; arid systems of tourism

Allowing readers the opportunity to share experiences and thoughts with colleagues in the field, this journal also contains several columns that examine different and valuable information sources, including:

Research notes (significant findings related to the goals of the journal) Dissertations and master's theses abstracts (examining quality assurance & related topics) Book reviews (recently published works that discuss the strengths & structure of the book, subject matter, readability, and discussions about the work's contribution to existing practices and knowledge in the field) Conference reviews (highlighting & discussing specific papers presented at conferences & their importance in the field) Web site reviews (interesting, helpful hospitality & tourism web sites)

Peer Review Policy: All research articles in this journal haveundergone rigorous blind peer review, based on initial editor screening and anonymous refereeing by at least two anonymous referees; reviewers are assigned based on subject expertise.

Subjects Covered & Scope: Olympics and Paralympics; Sport and Leisure Studies; Sports and Leisure; Supplementary material; Tourism; Tourism Development/Impacts; Tourism, Hospitality and Events
Editor Board:



Hanqin Zhang Qiu
Hong Kong Polytechnic University, Hong Kong

Editor Emeritus


Hailin Qu
Oklahoma State University, USA


Timothy R. Hinkin, Cornell University, USA

Research Note Editor

Kenneth F. Backman, Clemson University, USA

Editorial Board

Billy Bai, University of Nevada, Las Vegas, USA
Seyhmus Baloglu, University of Nevada, Las Vegas, USA
Ricarda B. Bouncken, University of Greifswald, Germany
Liping A. Cai, Purdue University, USA
Rachel J.C. Chen, University of Tennessee, USA
Christina Geneqing Chi, Washington State University, USA
Evangelos Christou, University of the Aegean, Greece
Frederick Demicco, University of Delaware, USA
Richard Ghiselli, Purdue University, USA
Dogan Gursoy, Washington State University, USA
Vincent C. S. Heung, Hong Kong Institute of Vocational Education (Chai Wan), Hong Kong
Ying Hua Huang, San Jose State University, USA
Jay Kandampully, Ohio State University, USA
Michael L. Kasavana, Michigan State University, USA
Erdener Kaynak, Pennsylvania State University at Harrisburg, USA
Lisa Hyunjung Kim, Daegu University, Republic of Korea
Woody G. Kim, Florida State University, USA
Nazmi Kozak, Anadolu University, Turkey
Francis A. Kwansa, University of Delaware, USA
Rob Law, The Hong Kong Polytechnic University, China
Kam Hon Lee, The Chinese University of Hong Kong, China
Erwin Losekoot, Auckland Univeristy of Technology, New Zealand
Martin Lu?tický, University of Economics, Prague, Czech Republic
Emily Ma, Griffith University - Nathan Campus, Australia
Vincent Magnini, Virginia Polytechnic Institute & State University, USA
Anna Mattila, The Pennsylvania State University, USA
Li Miao, Purdue University, USA
Patrick Moreo, University of Nevada, Las Vegas, USA
Alastair M. Morrison, Purdue University, USA
Daniel J. Mount, The Pennsylvania State University, USA
Suzanne Murrmann, Virginia Polytechnic Institute & State University, USA
William C. Norman, Clemson University, USA
H. G. Parsa, University of Denver, USA
Abraham Pizam, University of Central Florida, USA
Bill Ryan, Oklahoma State University, USA
Chris Ryan, The University of Waikato, New Zealand
Zvi Schwartz, Virginia Polytechnic Institute & State University, USA
Stowe Shoemaker, University of Nevada, USA
Marianna Sigala, University of the Aegean, Greece
J. Bruce Tracey, Cornell University, USA
Eliza C. Tse, University of Missouri-Columbia, China
Muzaffer Uysal, Virginia Polytechnic Institute & State University, USA
Turgut Var, Izmir University of Economics, Turkey
Klaus Weiermaier, Innsbruck University, Austria
Joseph West, Florida International University, USA
Hanqin Qu Zhang, The Hong Kong Polytechnic University,  China

Founding Editor

Sungsoo Pyo, Kyonggi University, Republic of Korea

Consulting Editors  

K.S. (Kaye) Chon, The Hong Kong Polytechnic University, China
C.R. Goeldner, University of Colorado at Boulder, USA 
Jafar Jafari, University of Wisconsin-Stout, USA
Editorial Assistant
Daisy Fan, The Hong Kong Polytechnic University, China

Abtracting & Indexing:

The Journal of Quality Assurance in Hospitality & Tourism is abstracted/indexed in:Cambridge Scientific Abstracts; CAB Abstracts; CABI; CIRET; CSA; EBSCOhost Online Research Databases; Electronic Collections Online (OCLC); Eflow-D; Elsevier Scopus; eRTR: e-Review of Tourism Research; Food Science and Technology Abstracts; IndexCopernicus; Institute for Tourism; INSPEC; International Bibliography of Periodical Literature on the Humanities and Social Sciences (IBZ); Intute; JournalSeek; Links@Ovid; New Zealand Bibliographic Database; NewJour; OCLC ArticleFirst; Ovid Linksolver; PSYCLINE; Tourism Insight; Tourism Research Links.

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