Journal of Relationship Marketing
Journal of Relationship Marketing
Journal Title: Journal of Relationship Marketing
ISSN: 1533-2667
ISSN Online: 1533-2675
Publication Frequency: 4 issues per year
Impact Factor:
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Aim & Scope:

The Journal of Relationship Marketing is a quarterly journal that publishes peer-reviewed (double-blind) conceptual and empirical papers of original works that make serious contributions to the understanding and advancement of relationship and marketing theory, research, and practice. This academic journal is interdisciplinary and international in nature. Topics of interest (not limited to): Evolution and life cycle of RM; theoretical and methodological issues in RM; types of RM, networks and strategic alliances; internal communication, quality, trust, commitment, satisfaction, loyalty, and dissolution in RM; applications of RM in different disciplines and industries; international perspectives in RM; RM strategies in services economy, higher education, and e-commerce; RM, technology, and the Web; profitability and RM; case studies and best practices in RM. If you are interested in becoming an ad-hoc reviewer, please e-mail a brief statement indicating your area of expertise and interest along with a copy of your CV.

Peer Review Policy: All research articles in this journal haveundergone rigorous peer review, based on initial editor screening and anonymous refereeing by two anonymous referees.

Subjects Covered & Scope: Currently known as Journal of Relationship Marketing (2002 - current) Formerly known as Journal of Customer Service in Marketing & Management (1995 - 2001)
Editor Board:
David Bejou, PhD -  West Virginia State University, USA

Lerzan Aksoy - KOC University , Turkey
Emin Babakus, PhD - University of Memphis , USA
Paul D. Berger - Boston University , USA
Len L. Berry, PhD - Texas A&M University , USA
Douglas Bowman - Emory University , USA
Richard W. Brookes, PhD - University of Auckland, New Zealand
Alan J. Bush, PhD - University of Memphis, USA
Bo A. Edvardsson, PhD - University of Karlstad, Sweden
Christine Ennew, PhD - University of Nottingham, UK
O. C. Ferrell, PhD - University of New Mexico, USA
Edward J. Forrest, PhD - University of Alaska-Anchorage, USA
E. Steve Grant, PhD - University of New Brunswick, Canada
Dhruv Grewal - Babson College , USA
Christian Gronroos, PhD - Hanken Swedish School of Economics Finland, Finland
Evert Gummesson, PhD - University of Stockholm , Sweden
Michael D. Hartline, PhD - Florida State University , USA
Thorsten Henning-Thurau - Bauhaus-University of Weimar, Germany
Thomas M. Hult, PhD - Michigan State University, USA
Shelby D. Hunt, PhD - Texas Tech University , USA
Gopalkrishnan R. Iyer - Florida Atlantic University , USA
Subhash C. Jain - University of Connecticut , USA
Frederic Jallat - ESCP-EAP, France
Timothy L. Keiningham - IPSOS Loyalty, USA
V. Kumar - University of Connecticut, USA
Katherine N. Lemon - Boston College , USA
Charlotte H. Mason - University of North Carolina, USA
Debbie Thorne McAlister, PhD - University of Texas-San Marcos, USA
Dick Mizerski, PhD - The University of Western Australia, Australia
Adrian Palmer, PhD - University of Wales-Swansea, UK
A. Parasuraman - University of Miami , USA
Jaqueline Pels, PhD - Universidad Torcuato Di Tella, Argentina
B. Ramaseshan - Curtin University of Technology, Australia
Molly I. Rapert, PhD - University of Arkansas, USA
Charles H. Schwepker, PhD - Central Missouri State University , USA
Arun Sharma - University of Miami , USA
Jagdish N. Sheth, PhD - Emory University , USA
James T. Simpson, PhD - University of Alabama in Huntsville, USA
M. Joseph Sirgy, PhD - Virginia Tech, USA
Robert E. Spekman, PhD - University of Virginia, USA
Richard Staelin, PhD - Duke University , USA
Jacquelyn S. Thomas - Northwestern University , USA
Josh I. Wiener, PhD- Oklahoma State University , USA
Brent M. Wren, PhD - University of Alabama in Huntsville, USA
Valarie A. Zeithaml, PhD - University of North Carolina at Chapel Hill, USA

Abtracting & Indexing: Abstracted and/or indexed in: De Gruyter Saur; IBZ - Internationale Bibliographie der Geistes- und Sozialwissenschaftlichen Zeitschriftenliteratur; EBSCOhost; Academic Search Complete; Business Source Complete; Current Abstracts; MasterFILE Complete; TOC Premier; Elsevier BV; Scopus; FIZ Technik e.V.; OCLC; ArticleFirst; ProQuest; ABI/INFORM Complete; and VINITI RAN.
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